Customer Service

Customer Engagement In Retail – Not Merely About Customer Experience

To delight customers, retailers are now moving beyond the "in-the moment" marketing to a form of customer engagement that's more…

8 years ago

The Power Of Digital In The Utilities Industry

As the rate of adoption of renewable technologies grows exponentially, power producers must start turning to digital solutions such as…

8 years ago

Making The Smart Hospital A Reality

Improving patient outcomes is every hospital's dream. Today, healthcare institutions are leveraging on big data to also enhance post-hospital care.…

8 years ago

How to Reach the Anytime, Anywhere Customer

In our digital age, keeping up with mobile consumers means knowing their needs even before they do. Read this enlightening…

8 years ago

Create Customer-Driven Supply Networks To Enable Innovative Propositions

Here are ways to effectively optimise the supply chain for omnichannel commerce.

8 years ago

Video: Panasonic Pushes Customer Intimacy to the Hilt

Learn how Panasonic is taking advantage of SAP's technology portfolio to analyse data better and deliver a seamless experience for…

8 years ago

Video: How Huber’s Butchery Is Winning Customers’ Trust

A closer look at how Singapore's leading supplier of meat products achieved 40% surge in its revenue because of SAP…

8 years ago

Staying Relevant in a Rapidly Changing World

So how do we anticipate future innovations and stay ahead of the curve? To remain competitive in today’s digital economy,…

8 years ago

Is There Such a Thing as Over-Innovating?

Have we been talking about innovation so much it’s possibly confusing our customers and losing its meaning? Are we in…

8 years ago

We Only Have One Boss: Our Customer

It’s no longer a question of making a market for products or services. With the technology now, it’s about understanding…

8 years ago