To delight customers, retailers are now moving beyond the “in-the moment” marketing to a form of customer engagement that’s more focused and loyalty-driven.
Tag Archives: Customer Service
The Power Of Digital In The Utilities Industry
As the rate of adoption of renewable technologies grows exponentially, power producers must start turning to digital solutions such as analytics and IoT to offer competitive pricing.
Making The Smart Hospital A Reality
Improving patient outcomes is every hospital’s dream. Today, healthcare institutions are leveraging on big data to also enhance post-hospital care. Read this blog to know more.
How to Reach the Anytime, Anywhere Customer
In our digital age, keeping up with mobile consumers means knowing their needs even before they do. Read this enlightening article to know how your business can ride the next wave of customer experience.
Create Customer-Driven Supply Networks To Enable Innovative Propositions
Here are ways to effectively optimise the supply chain for omnichannel commerce.
Video: Panasonic Pushes Customer Intimacy to the Hilt
Learn how Panasonic is taking advantage of SAP’s technology portfolio to analyse data better and deliver a seamless experience for its customers.
Video: How Huber’s Butchery Is Winning Customers’ Trust
A closer look at how Singapore’s leading supplier of meat products achieved 40% surge in its revenue because of SAP Business One HANA
Staying Relevant in a Rapidly Changing World
So how do we anticipate future innovations and stay ahead of the curve? To remain competitive in today’s digital economy, one thing is important: relevance.
Is There Such a Thing as Over-Innovating?
Have we been talking about innovation so much it’s possibly confusing our customers and losing its meaning? Are we in danger of over-innovating? Is there such a thing as too much innovation?
We Only Have One Boss: Our Customer
It’s no longer a question of making a market for products or services. With the technology now, it’s about understanding our customers better and being creative in order to survive. What do people care about? How can we exceed customer expectations?