Author Archives: Jim Cook

Secure the Market Leadership Position: Create The Direct Consumer Experience

direct consumer experience

By learning who their customers are, brands can accelerate time-to-market with products that consumers want, then set themselves apart with consumer experience.

Posted byJim CookNovember 23, 2017Posted inOvercoming ChallengesTags: Consumer Analytics, Digital Customer Experience, Digital Transformation, Digital Transforrmation, Direct Consumer Experience, E-commerce Digital Commerce

The Digital Future of Consumer Products

The digital age has fundamentally shifted customer and consumer expectations. Consumers increasingly value outcomes over products.

Posted byJim CookMay 12, 2017Posted inGame Changers, The Future of Data, The Future of ProcurementTags: Consumer Products, Customer Experience, Digital Transformation